What the hell is wrong with dsl service in Egypt? I found out its not only me with LinkDotNet, or my friends who I referred them to LinkDotnet as well. Its also other fellows with TEData and Raya. A friend of mine has a lot of problems with TEData on the Heliopolis exchange. Another friend in Mohandessin has a lot of problems with Raya.
Anyways, the last three months with LinkDotNet saw the first two customer personnel visiting us at home. This time we(my family and I) were not complaining of the speed, but of the line itself. The DSL line itself is getting disconnected a lot of times.
Here is a a typical conversation other the phone:
Me: My internet is down
He: Please Switch off your modem for 10 sec and switch it on again.
Me: I did that already and the line is still down.
He: OK, restart your computer and press F8 and go into safe mode with networking.
Me: By the way, This is my 10th call this week, and I already tried that with another operating system called Linux.
He: Well, we are checking what's wrong from our side, are you in yet?
Me: Yes!!
He: OK, now go and start a download
Me: From which site?
He: go to yahoo.com and choose
gamesMe: ....
He: Are you there?
Me: No, the page hasn't loaded yet
He: OK, i will be back shortly
then I listen to some darn music
5 minutes later after I start downloading at 0.5KB/sec
Me: I started downloading and the speed is horrible
He: Start another download
Me: it will take a lot of time to go to the other page.
2 mins later
Me: The speed now is 0.1KB/sec
then the DSL line gets disconnected and reconnects
He: OK, I will send you someone to check on the cables on your side
Me: But already someguy visited us last week and told me that you have a problem
He: No, we have to check your side again!!
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When the guy came, he checked the splitter, connected his modem and said that everything is perfect on our side. He tried to download and the speed this time was about 15kb/sec , 30% of what shoul be my speed. They will try to fix the connection from their side.
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But I thought the problem was with LinkDotNet only, however, when I asked my friends, nearly all ISPs are having problems with speed or line consistency. Yesterday,
EgyNet which provides its services through
SofiCom during working hours. EgyNet is rumored to be looking for an investor to buy it, possibly an international partner. If you are are intrested contact NTC,
National Telecommunications Corporations.
TEData, is supposed to have less problems in the near future as they have upgraded their international bandwidth to 3 Gbps as
announced on their website 6 weeks ago. This move will relief the customers' woes and improve speed.
Labels: internet